Shipping Policy
We carefully package and ship your spiritual products with the same care and intention that goes into selecting them for your journey.
Shipping Rates and Methods
Standard Ground
$5.995-7 business days
Most economical option for non-urgent orders
Express
$12.992-3 business days
Faster delivery for time-sensitive orders
Overnight
$24.991 business day
Available for most US destinations
International
Varies by location7-21 business days
Rates calculated at checkout
Shipping Timeline
Order Placed
Immediate order confirmation sent
Processing
1-3 business days (up to 5 during peak periods)
Shipped
Tracking information provided
Delivered
5-7 business days for standard shipping
Shipping Information
Processing Time
Orders are typically processed and shipped within 1-3 business days after payment confirmation. During peak periods (holidays, special events), processing may take up to 5 business days.
Shipping Methods
We offer several shipping options to accommodate your needs: Standard Ground (5-7 business days), Express (2-3 business days), and Overnight (1 business day) where available.
Order Confirmation
You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation with tracking information once your order ships.
International Shipping
We ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Product-Specific Shipping
Crystals and Sacred Items
All crystals and sacred items are carefully packaged with protective materials to ensure safe delivery. Each item is individually wrapped and cushioned to prevent damage during transit.
Books and Digital Products
Physical books are shipped in protective packaging. Digital products (e-books, guided meditations) are delivered via email immediately after purchase confirmation.
Fragile Items
Fragile items such as crystal bowls, incense holders, and delicate jewelry are shipped with extra care and may require signature confirmation for delivery.
Large Items
Large items like meditation cushions, altars, and furniture may require special handling and longer delivery times. We will contact you with specific delivery arrangements.
Shipping Destinations
Domestic Shipping
We ship to all 50 US states, Washington DC, and US territories. Standard shipping rates apply to continental US addresses. Alaska, Hawaii, and territories may have additional charges.
International Shipping
We ship to most countries worldwide. International shipping rates and delivery times vary by location. Some countries may have restrictions on certain products.
Restricted Items
Some products may be restricted in certain countries due to local regulations. We will notify you if your order contains restricted items for your destination.
Customs and Duties
International customers are responsible for any customs duties, taxes, or import fees. These charges are not included in our shipping costs and are collected by local authorities.
Delivery and Tracking
Tracking Information
All orders include tracking information that will be sent to your email address. You can also track your order through your account dashboard on our website.
Delivery Attempts
Most carriers will make multiple delivery attempts. If delivery fails, packages may be held at a local facility for pickup. You will receive notification of delivery status.
Signature Requirements
Orders over $200 or containing fragile items may require signature confirmation. You will be notified if signature confirmation is required for your order.
Delivery Issues
If you experience delivery issues, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve any problems.
Shipping Restrictions and Limitations
Weather Delays
Severe weather conditions may cause shipping delays. We will notify you of any weather-related delays and provide updated delivery estimates.
Holiday Shipping
Shipping schedules may be affected during holidays. We will post holiday shipping deadlines on our website and notify customers of any schedule changes.
Address Accuracy
Please ensure your shipping address is complete and accurate. Incorrect addresses may result in delivery delays or failed deliveries. Address corrections may incur additional fees.
Package Size and Weight
Some shipping methods have size and weight limitations. We will contact you if your order exceeds these limits to arrange alternative shipping options.
Returns and Exchanges
Return Shipping
Returns must be initiated within 30 days of delivery. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Damaged Items
If you receive a damaged item, please contact us within 7 days of delivery. We will provide a prepaid return label and process a replacement or refund.
Incorrect Items
If you receive an incorrect item, we will provide a prepaid return label and ship the correct item at no additional cost.
Return Process
All returns must be in original condition and packaging. We will inspect returned items and may refuse returns that do not meet our return policy requirements.
Special Handling and Care
Crystal Care
- • All crystals are individually wrapped in protective materials
- • Fragile crystals are double-boxed for extra protection
- • Each crystal includes care instructions
- • Sacred items are blessed before shipping
Packaging Standards
- • Eco-friendly packaging materials when possible
- • Recyclable and biodegradable options available
- • Secure packaging to prevent damage
- • Clear labeling for fragile items
Contact Us About Shipping
If you have questions about shipping or need assistance with your order, please contact us:
Additional Information
Order Tracking: Track your order through your account dashboard or using the tracking number provided in your shipping confirmation email.
Delivery Notifications: We'll send you email updates at each stage of the shipping process, from order confirmation to delivery.
Shipping Insurance: All orders include basic shipping insurance. Additional insurance is available for high-value items.
Holiday Shipping: Check our website for holiday shipping deadlines and schedule changes during peak periods.